In March 2023, I helped organize a Zoom call to discuss external trends that may impact the Wikimedia movement, and over a hundred Wikimedians attended to talk about the opportunities and risks of generative AI. But a different concern also surfaced that really surprised and stuck with me. Longtime English Wikipedia editor Ragesoss noted that when observing how his children like to learn things online, he saw that instead of going to websites, they sought out personalities who had built large followings on platforms like YouTube, and could provide information from an authentically human point of view. In the year since that AI call, the English Wikipedia community has heatedly debated how to respond to the opportunities and threats of generative AI. But this other trend – of people (especially younger people) seeking out personalities to aggregate knowledge for them, on social platforms that make it easy and rewarding for contributors to participate in new formats like short video – hasn’t been discussed as much. And while some Wikipedians may wonder what any of this has to do with encyclopedic content, I believe that this trend deserves as much attention and conversation in our community.
Despite the excitement (and hype) around generative AI in the press over the last year, Wikipedia is still used by more people globally than ChatGPT.[1] But, when looking at Wikipedia usage compared to usage of popular social platforms frequented by young people, the comparison is far less favorable for us. TikTok has close to two billion monthly global users – twice as many as Wikipedia – and is still growing.[2] And while it's tempting to dismiss TikTok and apps like it as entertainment platforms where young people only share and watch lip-syncing and viral dances, consider that a third of US people under age 30 recently reported regularly getting their news from TikTok, and one in four US TikTok users say they come to the platform for educational purposes like learning history.
Meanwhile, recent surveys by the Wikimedia Foundation Brand Health team have shown that worldwide, people aged 18–24 report being less aware of, less likely to use, and less likely to recommend Wikipedia to a friend than older age groups. Many of these younger audiences report preferring to get information via video platforms like YouTube or social knowledge sites like Quora. Traditionally, young people have always been a huge staple of Wikipedia readership. What could account for fewer young people than retirees today saying that they use or are even aware of Wikipedia's existence, and more going to social apps for educational content?
I think it's important to look outward at what's happened in the world in the last decade to better understand these data:
Given all these changes to how people expect to get information online, what opportunities does Wikipedia have to continue to meet the needs of this younger generation and generations to come?
I think there are a few strategies we could pursue.
One strategy, which I’ve heard expressed by some Wikipedians, is evolving what our content or projects looks like, to better fit some of these new expectations and preferences. There are different proposals for how to achieve this that have recently been proposed and discussed on the Wikimedia-l mailing list: for example, should we provide the ability to create and include more interactive elements (like graphs, timelines, or quizzes) on Wikipedia articles? Should we produce and include video explainers of important topics on Wikipedia? Though the specifics differ, fundamentally these ideas are about making Wikipedia more of a “knowledge destination” that younger audiences will want to visit – to read and to contribute to – instead of going to places like TikTok or YouTube. But when this conversation came up at WikiConference North America last fall, I heard many Wikipedians express concern about where pursuing this strategy could lead us. There was fear of making Wikipedia into something it isn’t. There was also fear about the cost and risks of building big new software features and trying to compete with massive for-profit technology companies for users. I think all of these concerns are very valid.
Some alternative strategies might instead focus on:
My team at the Wikimedia Foundation, Future Audiences, is exploring these different strategies, and our mandate is to evaluate them with quick experiments (including an experiment to build and test that last example, just-in-time third-party information verification with Wikipedia). But we are not the only ones within the Wikimedia movement who are interested in better understanding and showing up in this space: Basque Wikipedians have been turning Wikipedia articles into short videos for YouTube and TikTok as well as adding them back to Wikipedia, and the Wikimedia UK chapter has recently started their own TikTok channel.
I would love to hear from more Wikipedians: what role could Wikipedia play in this new personality-driven knowledge era? What new strategies seem most promising (or not) to you? What aren't we as a movement talking about or doing that we should be?
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