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Caught with their hands in the cookie jar, again

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By Bri
Our regular Editor-in-Chief, Smallbones, has been taking a well-deserved holiday around publishing time. Staffer Bri has filled in this month, and has approved the content of much of the December issue. Smallbones approved the content of this column.

In the latest addition to the long series of Conflict-of-interest editing on Wikipedia incidents, The Wall Street Journal has written an article showing how a public relations firm has operated for years "cleaning" articles for paying clients. We have covered this WSJ article briefly at In the media, and examine their claims more closely in a Special report provided by Newslinger.

The community has faced this issue before, as documented in the article Wiki-PR editing of Wikipedia. Several community discussions about paid editing were held, including the 2014 Terms of Service change which required paid editors to declare their status for proper community oversight of their contributions.

Wiki-PR and its successor companies are community banned. The Wikimedia Foundation (WMF) sent them a cease-and-desist letter in 2013,[1] yet the activity of Status Labs on English Wikipedia has continued; can we now consider those avenues to be ineffective? What is the WMF's next step?

This issue also has more reports of the use of Wiki pages as a battlefield for political viewpoints between UK newspapers. Other credible reports in the media this month are related to the biography for a US presidential candidate by one or more possibly connected people. Some of these details have been suppressed from our In the media report while under development, and we can't provide our readers as much information as we would have preferred. We wonder if the seemingly accelerating pace of these incidents will merit more changes in the future, by the community, the WMF, government regulators, or all three in concert.

In addition to the above, we have regular coverage of new content, readers' interests, on-Wiki discussions and debate, tech and research – as well as a touch of whimsy for a lighter side of the community. We hope you enjoy all of it and look forward to hearing back from you in the reader comments.


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I think the "easiest" solution to the problem (as it were) would be to adopt the position that standard discretionary sanctions may be used on any page know or suspected by the community, ARMCOM, or the WMF of being edited by public relations firms in order to effect a timely halt to this sort of disruptive, COI based editing. This would ensure that regardless of disclosure by COI based accounts the articles themselves would be subject to much stricter scrutiny by the community and the admin corps, which in turn may frustrate undisclosed paid editors enough to stall any long term attempt to white wash, grey wash, or otherwise "police" articles here by PR-firms. In this very specific case, I would also consider authorizing pending changes level 2 protection (if it were still around) or EC protection to further frustrate edits from the COI paid editing firms. I wold also like to see a master list of known articles worked on so we could direct efforts to that effect(perhaps a Freedom of Information Act request could help us on that front), or at a least, articles known to have paid editor based issues with PR-related undertones. TomStar81 (Talk) 14:39, 27 December 2019 (UTC)[reply]

The closest thing to a dump of known or suspected COI articles is provided periodically by MER-C at WT:WikiProject Spam. Periodic lists appear at WP:COIN. A list of PR companies and known accounts is at WP:PAIDLIST. Gathering data is difficult, and we are also constrained by our own outing policy – for instance, sockpuppet investigations are a one-way data flow – and to a lesser extent, our notification policies. ☆ Bri (talk) 15:06, 27 December 2019 (UTC)[reply]
Registration might help, but I can see no reason why registration without also requiring identification would actually solve anything, and that would be a step I along with 90% of WPedians would never be willing to make. Similarly, I think the current view that outing is the worst of all possible sins to be exaggerated, but I know I'm in a small minority. And SP investigation are limited by the increasing weakness of checkuser information--it only really helps if the editor makes an error. Almost the only thing left, and as an inclusionist I hate to say it, is tightened inclusion requirements in the most susceptible fields. We might start with performers, but some fields of medicine are almost as bad. DGG ( talk ) 18:06, 27 December 2019 (UTC)[reply]
So the situation now is that even the most famous, long-term situation of undeclared paid editing can't have anything done about it. The "Wiki-establishment" has now made itself irrelevant - they can't enforce any rules - except perhaps against cooperative rule-following community members. Those who openly identify that they use socks to cheat can't be punished or expelled. They can do whatever they want - and you guys can do nothing! The rules I see the Wiki-establishment trying to enforce are along the lines of "we can't talk about that", "we can't let the outside press know anything about that", and maybe "don't go accusing anybody of anything unless you can prove it - and you can never prove anything on-Wiki." Meanwhile the Wiki-PR's of the world can do anything they want, 'cause the Wiki-establishment has just laid down and said that they're not going to even try enforcing anything!" Shame on all of you. Figure out something you can do, or get out of the way. Smallbones(smalltalk) 23:01, 27 December 2019 (UTC)[reply]
@DGG: and I hasten to add that you should know that this is nothing personal between us. Smallbones(smalltalk) 23:08, 27 December 2019 (UTC)[reply]
I understand that what you are suggesting is that the foundation engage in legal action against the people and companies involved. I agree, and would even support allowing their attorney to breach confidentiality to file lawsuits against people who do not observe the TOS. The WMF execs keep talking about our "brand"; using their own language, they need to defend it. I have also myself proposed many times to senior people there that they use their own communication staff to widely advertise where potential employers will see it , why using paid editors is a very bad idea. These areactions they can take, and we cannot--they are their proper responsibility.
But we can and should do what is within our own sphere to discourage it. Surely we do not want anyone atthe foundation setting standards for articles or blocking editors on their own initiative, or adjusting our reqquirements for us. We can do these things; we should not give up on them. As we both known, and as I hope everybody here knows, no single measure we can take will solve the problem or even make a substantial dent. But taking as many different approaches as we can, they will together discourage at least the beginners. We should not stop doing them out of frustration, which it seems to me might be the attitude you are implying. I do not see what you mean by "step out of the way" --the many things we do at COIN and NPP and AfC and normal editing are not in the way of a more definitive solution. Rather, we need mroe people to join us there. There's a 3 month laga AfC, though Iand a few others specialize now in reviewing and removing the worst cases immediately . We could use another dozen people, and so could NPP. At AfD and MfD, more participation from those who feel that substantial promotionalism is a good reason for deletion can change the consensus. The effective way to work at WP is the same for keeping out advertising as for improving articles: slow but persistent effort.
Your role, Smallbones, in calling so effectively attention to the problem is essential. I hope it will help us attract editors and admins and OTRS agents to take a more focussed role. I would hope it would activate the WMF, but I wouldn't count on it. We need individually to act as if they didn't exist and it depended on us. DGG ( talk ) 06:28, 28 December 2019 (UTC)[reply]
  • Do you realize how incomprehensible and therefore repellent your comment is to most of us? "COIN / NPP / AfC / laga AfC / MfD / OTRS" ?? Would you consider spelling them out, giving links, and paraphrasing (i.e saying they are conferences, or webinars, or discussion groups or votes, or whatever)? Numbersinstitute (talk) 23:13, 30 December 2019 (UTC)[reply]
The "page with a list of about 40 things that could be done" mentioned by Smallbones is User:Doc James/Paid editing. I'd like to thank Doc James in his community board rep role for facilitating discussions in this area and providing "air cover" e.g. for the creation of the paidlist, formerly kept in his user space. ☆ Bri (talk) 23:14, 27 December 2019 (UTC)[reply]
The WMF can do something - not suck at prioritizing tasks for software development. Having a development team dedicated to maintaining admin and anti-abuse tools would be quite helpful. But this is beyond them for the reasons I wrote about last month. My efforts against spamming are quite hamstrung by phab:T192023, and I am sick of competing for resources in popularity contests with shiny gadgets in order to get this done. MER-C 09:22, 28 December 2019 (UTC)[reply]
SandyGeorgia, with Bri and Smallbones practically running The Signpost on their own (and this month a lot of the work was down to one purpose), I can say from my own former Signpost experience that it is just not possible for the editorial 'team' to know about everything that is happening on and around Wikipedia. Thanks for letting The Signpost know. It's a shame in a way that not all FA writers are so gentlemanly in their approach to other members of the community as Brian was. Kudpung กุดผึ้ง (talk) 05:38, 28 December 2019 (UTC)[reply]
It's a shame to see your last sentence tacked on to a mention of the sad occasion of someone's death. Unwatch, retract my offer to help write a Signpost article; please forget I stopped by. SandyGeorgia (Talk) 14:20, 28 December 2019 (UTC)[reply]
The problem is that even with the significant reduction in the stream of sewage that was successfully stemmed (succinctly summed up in the two short reports at ACTRIAL wrap-up and ACTRIAL results adopted by landslide), there are far too few truly active New Page Reviewers (less than 5% of the 750 who asked for the user right), and the backlog, once down to only 350 in a bout of initial enthusiasm, is now rapidly approaching 8,000 again. ACTRIAL proved that all the Foundation's arguments against it were totally unfounded, and that despite what are claimed to be founding principles, organic change is necessary. On this premise, while Wikipedia is, and can continue to be, "the encyclopedia anyone can edit", some the suggestions above for further restrictions, especially those by MER-C, may well be getting close to maturity and ready for a serious preliminary debate.
John from Idegon hits the nail on the head and Bri's Chinese Wall is certainly worth clicking the link and actutally reading it. The dark number of whitewashers and paid editors might already have reached such proportions that they could defeat a consensus, especially where we don't know how many of the WMF's own staff are still moonlighting and making money out of their privileges - it hardly comes as a surprise that the WMF wants to relax the rule, and rotten apples have been discovered among the NPPers themselves. Kudpung กุดผึ้ง (talk) 08:27, 28 December 2019 (UTC)[reply]
Nosebagbear, more New Page Reviewers, yes, certainly, but not until we've weeded out all the inactive ones and hat collectors from among the ~750, 90% of whom either do very little or just nothing at all. If we can get that list severely pruned, there will be some paid editors that get purged along with them. Then with the new trend of admins at PERM understanding the need to first grant new requests on a probationary period only, we may be able to start again with a fairly clean slate. Expecting the top 5 or 6 patrollers to do 90% of the work just puts us back 10 years ago when The Blade of the Northern Lights, Scottywong, and I and a couple of others were doing all the work and decided to do something about it in the shape of ACTRIAL which was very rudely refused by the WMF until we threatened unilateral action by way of a script nearly 8 long years later. Now with the entire history only in the memory of us oldies, it nevertheless represented one of the major defeats ever for the WMF, and the recent Benjamin Mako Hill claims can equally be taken cum grano salis. Kudpung กุดผึ้ง (talk) 12:43, 28 December 2019 (UTC)[reply]
Sorry, meant to clarify more active patrollers/reviewers Nosebagbear (talk) 23:46, 28 December 2019 (UTC)[reply]


  1. ^ See WMF blog and Signpost



       

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