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In the news

Wikipedia: built on cooperation and collaboration

Wikipedia depends on collaboration for success (18 September 2008, Daily Trojan)

Professor Robert E. Kraut of Carnegie Mellon University discussed the factors that are involved in the success of online communities, and his own research into the coordination techniques of Wikipedia. Success in an online community can be defined in a number of ways, he said, but to succeed, online communities need to overcome challenges such as a lack of response to posts, recruiting members and welcoming newcomers. Focusing on Wikipedia, Kraut said that Wikipedia articles require "an awful lot of substantial coordination", for example, in planning the article or dealing with disputes. There is explicit coordination (such as through planning and discussing) and implicit coordination (such as through structuring), he said, and the coordination work lies beneath the surface of the article.

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